Are you insured and bonded?
*NOTE: Being bonded or having insurance does not guarantee the quality of service. Our own reputation is the best guarantee. We have many happy clients and lots of great reviews online.
Do you provide service in my area?
Do you offer pet boarding?
Who uses a dog walker/pet sitter?
Travel Tom – If you have a job that requires you to spend nights or weeks out of town, or are filled with wanderlust, we’re here happy to help! Easily book pet sitting visits via your very own Client Portal. Real-time visit notes are emailed to you after each visit so you’re always kept in the loop about how your precious pet is doing.
Vacation Vanessa – Planning a vacation or weekend getaway and can’t take your pets with you? Allow us to care for your pets while you get some much needed relaxation time! Easily book pet sitting visits via your very own Client Portal.
Working Wendy – If you have a long commute, work long hours, or have social events after work, sometimes it’s difficult to make it home in time to walk your dog and/or feed your dog/cat dinner, or a dog potty break before bed. We try to accommodate last minute requests as much as possible and we’re happy to do dinner walks/feedings and dog potty breaks before bed.
Projects Pete – Ensuring that your dog gets enough exercise each day can sometimes take at least one to two hours per day. If you have multiple competing priorities and want to free up your schedule, allow us to do some of the walks/feedings for you.
Sick Sally – Recovering from an illness or ailment that prevents you from ensuring that your dog gets enough exercise or your cat’s litter box is scooped? When you need our assistance to ensure that all of your pet’s needs are met, we can help.
What does a Professional Pet Sitter do?
A loving pet owner knows that pets are HAPPIEST in their own homes. When you go on vacation or take a business trip, why not keep them at home where they are HAPPY? They will have their own personal attendant taking care of them like they were their own pet(s), keeping them on their normal routine, feeding schedule and eating their own food and treats. Walking on their same routes and sleeping in their normal familiar spots.
We will make sure your pet(s) are safe, comfortable, and HAPPY. We at Raleigh Pawz love what we do, and our clients often tell us they can tell a difference in their pet’s happy and relaxed behavior when they return home, it’s like they were never gone. Once you use a professional pet sitting service you won’t board again. You can read all about what our pet sitting service does entail HERE.
We bring in your mail, get the paper, retrieve any packages you may get, clean up any pet accidents that may occur, rotate lights, adjust curtains and/or blinds, put trash/recycle at the road and bring it back up, water any plants that need attention, and give your home that “lived in look” while you are away. Your Pet(s) and Home are in good reliable care while using our services.
How do I check in with my pet sitter while you’re providing service?
As a Raleigh Pawz client, you will have access to your very own Client Portal to communicate with us, keep us updated on how you want us to care for your pet(s) and home. After each visit, you will receive real-time updates from your pet sitter. They will leave you notes in your portal and they will be emailed to you.
How do I pay for service?
How do I schedule pet sitting visits?
I’m having trouble accessing my Client Portal. Please help.
What is your cancellation policy?
Cancellation of services that haven’t started: Raleigh Pawz accepts jobs on a first come, first served basis and does not overbook. We ask that if you need to cancel services before they begin with us, 24 hours notice is required for cancellation of any pet sitting services. Cancellations made after 7 AM on the day of a scheduled service or series of services will be charged at 50% of the complete service ($250 maximum).
Early Returns: It is not unusual for trip plans to change at the last minute. However, please understand that Raleigh Pawz carefully schedules our time to service you and our other clients. Therefore, there are no refunds or credits for early returns or last minute changes to pet care. Once pet care begins, payment is due for the original dates scheduled.