Frequently Asked Questions

YES! We do carry the maximum limits of general liability insurance, so you and your pets are protected. Don't be fooled by those that claim to be insured and bonded, but carry minimum amounts or have expired policies. We will gladly show you proof of our policy upon request.

*NOTE: Being bonded or having insurance does not guarantee the quality of service. Our own reputation is the best guarantee. We have many happy clients and lots of great reviews online.

You can view our service area map here. Type in your address to see if we cover your area.

We don't board pets. Instead, we keep pets happy in their homes. Having a pet sitter come to your home reduces your pet's stress levels. It also helps to avoid outside illness, such as kennel cough, which is very contagious even if your pet has been vaccinated against it, they can get it as there are so many different strains. It is basically like a flu for dogs.

There are so many different reasons one might choose to use a professional pet sitting service. We've identified some of our top client profiles. See which one best describes your situation. If you don't see your profile on our list, no worries, we're still here to help!

Travel Tom - If you have a job that requires you to spend nights or weeks out of town, or are filled with wanderlust, we're here happy to help! Easily book pet sitting visits via your very own Client Portal. Real-time visit notes are emailed to you after each visit so you're always kept in the loop about how your precious pet is doing.

Vacation Vanessa - Planning a vacation or weekend getaway and can't take your pets with you? Allow us to care for your pets while you get some much needed relaxation time! Easily book pet sitting visits via your very own Client Portal.

Working Wendy - If you have a long commute, work long hours, or have social events after work, sometimes it's difficult to make it home in time to walk your dog and/or feed your dog/cat dinner, or a dog potty break before bed. We try to accommodate last minute requests as much as possible and we're happy to do dinner walks/feedings and dog potty breaks before bed.

Projects Pete - Ensuring that your dog gets enough exercise each day can sometimes take at least one to two hours per day. If you have multiple competing priorities and want to free up your schedule, allow us to do some of the walks/feedings for you.

Sick Sally  - Recovering from an illness or ailment that prevents you from ensuring that your dog gets enough exercise or your cat's litter box is scooped? When you need our assistance to ensure that all of your pet's needs are met, we can help.

A loving pet owner knows that pets are HAPPIEST in their own homes. When you go on vacation or take a business trip, why not keep them at home where they are HAPPY? They will have their own personal attendant taking care of them like they were their own pet(s), keeping them on their normal routine, feeding schedule and eating their own food and treats. Walking on their same routes and sleeping in their normal familiar spots.

We will make sure your pet(s) are safe, comfortable, and HAPPY.  We at Raleigh Pawz love what we do, and our clients often tell us they can tell a difference in their pet's happy and relaxed behavior when they return home, it's like they were never gone. Once you use a professional pet sitting service you won't board again. You can read all about what our pet sitting service does entail right here.

We bring in your mail, get the paper, retrieve any packages you may get, clean up any pet accidents that may occur, rotate lights, adjust curtains and/or blinds, put trash/recycle at the road and bring it back up, water any plants that need attention, and give your home that "lived in look" while you are away. Your Pet(s) and Home are in good reliable care while using our services.

As a Raleigh Pawz client, you will have access to your very own Client Portal to communicate with us, keep us updated on how you want us to care for your pet(s) and home. After each visit, you will receive real-time updates from your pet sitter. They will leave you notes in your portal and they will be emailed to you.

A consultation is required before services begin so that we can meet with you and your pet(s). We must meet with you and your pet(s) to review their routine, answer any questions, and finalize access to your home.

Our sitters have cared for dogs, cats, rabbits, guinea pigs, rats, chinchillas, fish, hermit crabs, and birds (including backyard chickens and ducks). We've even cared for a pig! If you have another pet not listed above, go ahead and reach out! We are always excited to meet new friends!

We don't refuse service based on your pet's species or breed. If your pet is friendly and non-aggressive, we’re happy to help! If your pet is aggressive, has a bite history, or is anxious to the point we can’t safely care for them, unfortunately, we won’t be able to help.

Our sitters are happy to administer your pet's medication as directed in liquid, pill, or transdermal form. We are unable to care for pets that require injections or IV medications.

You’re welcome to schedule visits in the time blocks below. We can’t guarantee a specific visit time within a time block. However, if you let us know a preferred time we will do our best to accommodate your request. For puppy clients, we can offer a one-hour arrival time window.

  • Morning - 7 a.m. - 9:30 a.m.
  • Mid-day - 10 a.m. - 3 p.m.
  • Late Afternoon - 3 p.m. – 5:30 p.m.
  • Evening - 5:30 p.m. - 9 p.m.

We work as a team! All our sitters are employees and have completed a background check and our multi-step onboarding process. You will receive the same excellent service no matter which sitter is assigned! While we try to limit the number of sitters assigned to your pet(s), by working as a team we can ensure availability when you need us and in case of emergencies.

Additional FAQs for Current Clients

Our preferred method of client payment is the secure ACH Transfer (e-check), but there is also an option for you to add a debit or credit card. For future pet sitting visits, we will draft payment from the payment method that you have on file. Please note, any tips are still preferred to be left in cash.

The fastest way to add your request to our pet sitter's schedule is by making the request in your Client Portal. In the Schedule tab of your Client Portal, you can request pet sitting visits and/or make changes to already scheduled pet sitting visits.

Please contact us by email and we'll be happy to help troubleshoot any login issues.

Dog Walks - For our dog walking clients, please notify us by 7 p.m. the night prior to the scheduled walk for no charge. Cancellations made after 7 pm on the night prior to the scheduled walk will result in 100% charge of canceled visit(s).

Vacation Pet Sitting and Overnight Visits - Due to the heavy volume of vacation pet sitting requests and that we're holding room in your pet sitter's schedule, our cancellation policy is as follows:

  • Cancel more than 15 days before the date of your first scheduled visit: No charge
  • Cancel 8 to 14 days before the date of your first scheduled visit: 50% charge of canceled visits due.
  • Cancel within 7 days of the date of your first scheduled visit: 100% charge of canceled visits due.

Once service begins, payment will be due for the dates that you have scheduled with us.

Holiday Cancellations

For any trip that includes any of the following holidays, cancel 15 days prior to any holiday date for no charge. Cancellations made within 14 days prior to a holiday date will result in 100% charge of the canceled visit(s). Holidays include Martin Luther King Jr. Day, President’s Day, Easter, Memorial Day, Independence Day (July 4), Labor Day, Thanksgiving Week (Wednesday to Sunday), and December 23 through January 2.

We are holding room in our schedule to care for your pet(s). We approve requests on a first-come, first-served basis and do not overbook. We completely understand that plans can change. However, due to the heavy volume of vacation pet sitting requests and the fact that we’re holding room in your pet sitter’s schedule, once service begins, payment is due for all visits you have scheduled with us.