Raleigh Pawz Terms and Conditions

Last updated:  April 14, 2020

Acceptance of Terms and Conditions.

This Site is operated by Raleigh Pawz. Throughout the site, the terms “we”, “us” and “our” refer to Raleigh Pet Sitters, Inc. d/b/a Raleigh Pawz. Raleigh Pawz offers this Site, including all information, tools, products and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing from us, you agree to be bound by the following terms and conditions (“Terms”). These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms carefully before accessing or using our Site. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the Site, or order any of our products or services.

You can review the most current version of the Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our Site. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes.

How it Works 

If you purchase a single box, you’ll be charged a one-time charge when you checkout. Your box will be shipped within seven to 10 business days.

If you purchase a quarterly subscription box, you’ll be charged when you checkout and then you’ll be placed on our regular billing and shipping cycles for four boxes in a 12-month period. You’ll be charged for subsequent boxes on your renewal date.

Continuous Renewal Service Terms

By subscribing to a box, you will receive your first box for $34.95 plus free shipping & handling (with our available coupon code). You’ll automatically receive a new seasonal box every three months for the current subscription fee of $39.95 including free shipping & handling.

For quarterly subscribers, after your first box, future seasonal boxes are shipped during the first week of the month after your subscription renewal date.

You authorize us to charge the credit/debit card used when subscribed at the then-current rate unless you cancel. You may cancel at any time before you are billed for your next box. To cancel, contact us at hello@raleighpets.com.

For more information, click on our FAQs.

If we change the prices or the terms of the subscription, you will be notified in advance via email. 

Your Account

You must complete the registration process by providing us with current, complete, and accurate information as prompted by the applicable registration form. You also will choose a password and a user name.

You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made from us. You agree to promptly update your account and other information, including your name, address and email address, so that we can complete your transactions and contact you as needed.

We will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. You could be held liable for losses incurred by us or another party due to someone else using your account or password.

We care about the integrity and security of your personal information. We cannot, however, guarantee that unauthorized third parties will never be able to defeat the Site’s security measures or use any personal information you provide to us for improper purposes. You acknowledge that you provide your personal information at your own risk.

We reserve the right to refuse service to anyone for any reason at any time.

Credit Cards. We use a third party payment processor to process payments made to us. In connection with the processing of such payments, we do not retain any personally identifiable information or any financial information such as credit card numbers. Rather, all such information is provided directly to our third party processor, Stripe, whose use of your personal information is governed by their privacy policy, which may be viewed at https://stripe.com/privacy

Links. The Site may contain links to third-party Sites or resources. You acknowledge and agree that We are not responsible or liable for: (i) the availability or accuracy of such Sites or resources, or (ii) the content, products, or services on or available from such Sites or resources. Links to such Sites or resources do not imply any endorsement by us of those Sites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such Sites or resources.

Use of Site. We grant you a limited, non-exclusive, non-transferable license to access the Site for your personal and non-commercial use in accordance with the Terms. By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence.

You must be at leat 18 years old to use our Site or order products or services from us.

You must not transmit any worms or viruses or any code of a destructive nature.

You may not copy, distribute, or disclose any part of the Site in any medium, including without limitation by any automated or non-automated “scraping”.

You may not use any automated system, including without limitation “robots,” “spiders,” “offline readers,” etc., to access the Site.

You may not attempt to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running the Site.

You may not take any action that imposes, or may impose at our sole discretion an unreasonable or disproportionately large load on Site infrastructure.

You may not use the Site for any commercial solicitation purposes.

You may not impersonate another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity.

You may not interfere with the proper working of the Site.

You may not bypass the measures we may use to prevent or restrict access to the Site, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Service or the content therein.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Accuracy, Completeness and Timeliness of Information. We do our best to have current product and service and pricing on the site, but we are not responsible if information made available on this site is not accurate, complete or current. Any reliance on the material on this site is at your own risk.

Prices for our products and services are subject to change without notice. We may change or discontinue any product or service without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Certain products may have limited quantities and are subject to return or exchange only according to our Return Policy. We do not offer refunds, but we’ll ship you a replacement box if the box you receive is damaged. Email hello@raleighpets.com with a photo of the damaged box and we can ship you a replacement.

We have made every effort to display as accurately as possible the colors and images of our products that appear on the Site. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.

Privacy. For information about how We collects, uses, and shares your information, please review our Privacy Policy. You agree that by using the Site you consent to the collection, use, and sharing (as set forth in the Privacy Policy) of such information, including the transfer of this information to the United States and/or other countries for storage, processing, and use by us.

Trademarks. Our name and logo are trademarks of Raleigh Pet Sitters, Inc d/b/a Raleigh Pawz, and may not be copied, imitated or used, in whole or in part, without our prior written permission. In addition, all page headers, custom graphics, button icons and scripts are service marks, trademarks, and trade dress of We, and may not be copied, imitated, or used, in whole or in part, without prior written permission from us.

Disclaimer of Warranties/Return Policy

IT IS YOUR RESPONSIBILITY TO DETERMINE IF OUR PRODUCTS OR SERVICES ARE SUITABLE FOR USE OR CONSUMPTION BY YOUR DOG. WE ARE NOT ABLE TO PROVIDE ANY ASSURANCES OR RECOMMENDATIONS REGARDING ALLERGIES OR SUITABILITY OF OUR PRODUCTS OR SERVICES FOR ANY PARTICULAR DOG.

Under no circumstances will we be liable for any loss or damage caused by you or your dog’s use of the products or your reliance on information on this Site. YOU AGREE THAT YOUR SOLE AND EXCLUSIVE REMEDY ARISING FROM OR RELATING IN ANY WAY TO ANY PRODUCT SHALL BE ITS REPLACEMENT OR A CREDIT TOWARDS ANOTHER MONTHLY SHIPMENT, IN RALEIGH PAWZ’S DISCRETION.

YOU MAY RETURN DEFECTIVE PRODUCTS WITHIN THIRTY (30) DAYS OF DELIVERY. EXCEPT AS EXPRESSLY PROVIDED HEREIN, UPON THE PRIOR AUTHORIZATION OF RALEIGH PAWZ.  TO START A RETURN, CONTACT hello@raleighpets.com and we will evaluate your case and provide additional information.

ALL PRODUCTS SUPPLIED, ALL TEXT, IMAGES, AND OTHER INFORMATION ON OR ACCESSIBLE FROM THIS SITE ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SPECIFICALLY AND WITHOUT LIMITATION, RALEIGH PAWZ DOES NOT WARRANT THAT: (1) THE INFORMATION AVAILABLE ON THIS SITE IS FREE OF ERRORS; (2) THE PRODUCTS OR SERVICES ARE NOT DEFECTIVE; 3) THIS SITE OR THE SERVER(S) THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Any and all products sent from us to You are directly YOUR RESPONSIBLITIY upon receipt of your product. Any damage or harm done to or by your dog from products distributed to you are not our responsibility. Our products are to be used under supervision at all times.

You, the consumer, are ultimately liable for the health and well-being of your pet. Any harm done to your pet from our product is not our liability, AND SOLELY THE LIABILITY OF YOU THE CONSUMER.

Severability. In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

Termination. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Waiver. The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Entire Agreement. These Terms and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms).

Taxes. Raleigh Pawz is only liable to sales taxation within the state of North Carolina. We do not hold the responsibility to pay sales taxes in any other state in the United States of America, nor any other country.

Governing Law. This agreement will be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of laws rules.

Feedback. We welcome any comment, question and communication at email contact hello@raleighpets.com

 

Copyright © 2020 Raleigh Pawz.